Privacy Policy

Last updated: 28 November 2025

This Privacy Policy explains how Fusion Media (“we”, “our”, “us”) collects, uses, stores, and protects your personal information.


Fusion Media provides professional videography, photography, website development, social media marketing, branding, and paid advertising management services.

By using our website, services, or engaging with our content, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We may collect information directly from you, including:

  • Full name
  • Email address
  • Phone number
  • Company or business name
  • Project briefs and creative requirements
  • Billing and invoicing details
  • Messages submitted through our website forms, email, WhatsApp, or social media
  • Login access where required for website or ad account setup

1.2 Information Collected Automatically

When you visit fusionmedia.co.za, we may automatically collect:

  • IP address
  • Browser and device details
  • Pages visited and website interaction
  • Cookies and tracking data (Google Analytics, Meta Pixel, etc.)
  • Referral sources (e.g., ads, social media, Google search)

1.3 Media & Project Content

During service delivery, we may collect:

  • Photos, video footage, and audio recordings
  • Brand assets (logos, design files, CI documents)
  • Website content and backend access (when necessary)

These assets are collected only for completing your project.

2. How We Use Your Information

We use your information to:

  • Provide videography, photography, branding, web development, and marketing services
  • Create and manage your advertising campaigns (Meta Ads, Google Ads, etc.)
  • Communicate with you about project timelines, deliverables, and support
  • Improve our website and service offerings
  • Send invoices, quotes, proposals, and administrative information
  • Measure ad performance and analytics
  • Comply with South African legal, financial, and tax requirements

3. How We Share Your Information

We do not sell or trade your personal information.

We may share your information only when necessary to deliver your services, including with:

3.1 Advertising Platforms

  • Meta (Facebook & Instagram)
  • Google Ads
  • TikTok Ads
  • LinkedIn Ads

3.2 Service Providers

  • Hosting and website infrastructure providers
  • Cloud storage services (Google Drive, Dropbox, etc.)
  • Email communication tools
  • Payment processing platforms
  • Analytics and tracking platforms

These partners must keep your data secure and confidential.

4. Cookies & Tracking Technologies

Fusion Media uses tracking tools to improve user experience and run effective advertising campaigns:

  • Google Analytics
  • Meta Pixel
  • Standard website cookies

Cookies help us:

  • Analyse website performance
  • Understand user behaviour
  • Track conversions
  • Deliver relevant advertising

You can disable cookies in your browser at any time.

5. Data Storage & Security

We take reasonable measures to protect your information from:

  • Unauthorised access
  • Loss or theft
  • Data misuse
  • Modification or disclosure

All personal and project data is stored securely, either on encrypted devices or trusted cloud platforms.

6. Your Rights

You have the right to:

  • Request access to your personal information
  • Correct or update your information
  • Request deletion (where legally allowed)
  • Withdraw consent to marketing or tracking
  • Opt out of non-essential cookies

To request this, please contact:

📧 info@fusionmedia.co.za

7. Data Retention

We retain information only for as long as needed to:

  • Complete projects
  • Maintain client records
  • Meet legal or tax obligations
  • Support customer queries and warranty periods

8. Third-Party Links

Our website may contain links to external sites.
We are not responsible for their content or privacy practices.

9. Children’s Privacy

Our services and website are not intended for individuals under 13 years old.
We do not knowingly collect data from minors.

10. Changes to This Privacy Policy

We may update this policy from time to time.
Updated versions will always be posted on fusionmedia.co.za with the revised date.

11. Contact Us

If you have questions about this Privacy Policy, or if you want to request access to your data, please contact us:

📧 info@fusionmedia.co.za
📞 +27 82 341 4889
🌐 https://fusionmedia.co.za